When will India have responsible government employees?

We live in a corrupt nation where no system works without bribe. Recent addition to my anger is a irresponsible railway employee in Bareilly Railway station on 17th of October 2012. “Enquiry” cabin in a railway station is one of the most important place. This is the place from where people can get their queries answered. But the arrogance of government employees in office deserve the cruellest punishment. A very big que was there and enquiring about different query related to their train travel. The only response of that employee sitting in the cabin was a nod. She did not utter even a word. After few minutes she went to gossip with her colleague without attending any of the queries of passenger. There was not even a single person in the cabin for more than half an hour. We beat our chest and say RTI is passed in our nation. But what right of information do we have when there is no one in the railway enquiry counter and if she is present does not respond?

Why this arrogance by the government employees? We need a better system in Indian government with performance appraisal and 360 degree feedback. The working culture we have in India is the most lazy working culture in the world. Here things move in only when they receive some tips or some pressure from politicians. When will we get a government which gives customer satisfaction?


The enquiry counter without any staff


16 thoughts on “When will India have responsible government employees?

  1. A natural reaction to injustice! But I thought that you’d bear it with a smile. This kind of scenes are common place in Tamilnadu too. Going to office late, chatting with friends in person or over the phone unmindful of the people waiting, going to the canteen many times a day and the like make us lose our patience. When people are in a hurry, they come forward to offer bribe. A curse of our nation! Just put up with it. (If you give a re-reading to your outburst, you’ll identify the errors which you can rectify.)

  2. Now, about the point where the poor do not have access to the Internet. Well, that’s a fantastic entrepreneurial opportunity!!!!!! Can you imagine setting up a cafe in a village where with the help of an operator, they can book train tickets, send email, check market prices of vegetables and lots of other small essential activities. Why do we only think of primary healthcare and aanganwadis to make in roads for evangelism in villages? In today’s day and age, opening a cafe would revolutionize the world of the villager and they will surely be open to hear from the person who has brought about such a change in their life.

    These are just some thoughts I felt while reading all the responses. I may be way off track and impractical. I would love to hear of other ideas on this topic.

  3. This also brings me to another point. How oppressive/unjust are we? How do we treat the chai wala, rickshaw wala, isthreewala? Do we give them loans when they have family emergencies? Do we think they’ll never be able to repay us or think that we ourselves are too poor to lend money?

    Are we a boss that makes our juniors work very hard? Do we delay the work of somebody because we do not like that person/family? Do we fail to honour and respect our friends? And parents? We should be very careful of the log in our eye, before try to remove the speck in anothers.

    The people of this world who do not know Christ are capable of behaving in ways that may shock or anger us. However, do you not think that their destiny of going to Hell actually deserves our compassion rather than our anger? I think that’s what Jesus’s response would have been.

  4. In India people doing very hard work for getting job,once they got job they never do any work. we also should show anger like Jesus Christ at the temle..

    • Dear Sasidhar anna you are right. I thought at one instance that with the advent of movements like IAC and the hype they created i thought something will improve. But it remains as the same old story

    • Brother Sashidhar, I understand the frustration that happens when things are not right, and we suffer as a result of that. Just imagine what Christ went through.

      Also, I Tim 2:1-4 says “I urge, then, first of all, that petitions, prayers, intercession and thanksgiving be made for all people— for kings and all those in authority, that we may live peaceful and quiet lives in all godliness and holiness. This is good, and pleases God our Savior, who wants all people to be saved and to come to a knowledge of the truth.”

      Many times, it is difficult to follow what the Bible says. I myself found it difficult to accept and obey this verse. However, this is what the Word of God says, and living peaceful and quiet lives in the midst of such apathy will surely raise questions in the hearts of those who do not know Christ. Our life should be our witness to Christ.

  5. And on a more specific note to address the inquiry issue, Nivedita is right. 🙂 Next time, check on IRCTC.com. Or with some friend who has access to the Net.

  6. Benalin, oppression, injustice, callousness is not something new in History. Remember Joseph and his brothers? Have you read Uncle Tom’s Cabin by Harriet Beecher Stowe? Not heard about it, but actually read the whole book, cover to cover? If not, I would suggest you read it. The whole book is an awesome response to injustice meted out un-deservingly. I wish I could get everybody I know to read it 🙂 (along with the Bible of course!)

  7. True but…..very funny…
    it is true system is like dis…
    we should take action… we should use net inquiry… you ll get right information about trains..

    • Same thing happen here in North,,,Government employees are way too rude..if once they got job.. they act as if they are only person in the whole world who can control entire system…such a shame.

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